Why dental practices in particular
The phone keeps ringing while you do the job.
Monday-morning phones meltdown
The whole week’s NHS appointment requests land in one phone-melting two-hour window. Half hit voicemail. Half of those don’t call back.
Emergency dental pain after 6pm
A patient in severe pain at 9pm gets your voicemail and rings a competitor on Google. The AI triages the call and routes urgents to your on-call dentist.
Reception buried under prescription requests
Your reception team spends half the day on routine prescription queries instead of new-patient registrations. AI handles the routine ones automatically.
Every missed call is a missed treatment plan
A single missed treatment-plan call could be a £3,000–£5,000 case lost to the practice down the road. The maths of missing calls in dental is brutal.
How it works
Live in three steps.
Forward your number
A simple divert from your existing landline or mobile to HiyaCalls. Works with any UK telecoms provider.
Script for dental practices
We build a custom call flow around your practice: services, opening hours, urgency rules, named staff, escalation routes.
Get the summary, take the call
Every call answered, every detail captured, every summary in your inbox in seconds.
What it handles
Every call your office gets.
The AI is trained on the real conversations dental practices have every day.
Appointment booking
Books directly into your practice diary, respecting clinician availability, NHS vs private slots, and your preferred booking windows.
Emergency dental triage
Identifies pain level, time since onset, swelling and trauma, and escalates to your on-call clinician within minutes when criteria are met.
NHS vs private routing
Asks the right qualifying questions and routes the caller to the appropriate flow, your NHS list, your private price list, or a treatment-plan discussion.
Treatment plan follow-ups
Picks up the call from a patient with questions about their cosmetic, implant or orthodontic quote, answers FAQs, books the next stage.
Prescription & medication queries
Verifies the patient, logs the request, and sends it to the relevant clinician for sign-off without tying up the front desk.
New patient registration
Captures full registration details, NHS number, medical history flags, contact details, ready for the practice manager to add to the system.
A real example
What lands in your inbox after a typical call.
- Patient name, contact number, and registration status
- Symptoms in plain English, including pain scale and onset
- Last visit / treatment history flag from your records
- Triage outcome and recommended next step
- Pain management advice given to the caller while waiting
- Full transcript on demand
Dental Practices FAQ
The questions every practice asks.
- Is this GDPR-compliant for handling NHS patient data?
- Yes. We are UK-hosted, GDPR-compliant, and provide a written Data Processing Agreement before signing. Call recordings and transcripts are retained per your policy (we suggest 30 days for dental). We can give you the documentation your DPO or CQC inspection would expect.
- How does the AI triage emergency dental pain?
- Using a script your principal dentist signs off: pain scale, time since onset, swelling, trauma, fever, and any contraindications. Anything matching your emergency criteria triggers an immediate SMS or call to your on-call clinician, with the full caller context attached.
- How do we get the call summaries to the right person?
- By email to whichever inboxes you nominate, your practice manager, your principal, the duty clinician on call, or a shared reception inbox. Each summary is structured (patient name, reason, urgency, recommended next step) so anyone on the team can scan it and action it in seconds.
- What about anxious or distressed patients?
- The AI is briefed to slow down, reassure, and not push for booking pressure. For patients audibly distressed (crying, panicked), it triggers a higher-urgency human callback flag so your team rings them back personally within the hour.
- How does it handle NHS vs private patient routing?
- You define the qualifying questions: are they an existing NHS patient, is the work covered under NHS, do they want private. The AI asks them in the order you set, and routes the call summary into the right flow, NHS waiting list, private consultation, treatment-plan callback.
- Can it book appointments directly into our diary?
- Yes, where your practice management system allows API booking. Where it doesn’t, the AI captures the caller’s preferred slot and your reception team books it in the morning, usually faster than they would have managed live anyway.
- What happens if a patient calls about a complaint?
- The AI captures the full complaint detail factually, marks it as high-priority, and emails the practice principal immediately. It doesn’t engage with the complaint itself, we leave that to your team and your formal complaints process.
- Is the cost worth it for a single-chair practice?
- Often yes, especially if you’re losing one new-patient call a week to voicemail. The maths usually works out in your favour by the third recovered new patient. We’ll model your specific call volume on the demo and tell you honestly if it doesn’t.