Why automotive businesses in particular
The phone keeps ringing while you do the job.
Monday-morning MOT booking war
Half the week’s MOTs get booked between 8 and 10am Monday. The phone meltdown means half the calls hit voicemail and half of those don’t call back.
Calls ring while your techs are under cars
Your mechanics can’t answer the phone with grease on their hands. The receptionist is busy. The caller hits voicemail and rings the next garage on Google.
Weekend test-drive enquiries lost to voicemail
Used-car enquiries land on weekends and evenings, exactly when your sales team is off. The AI captures full vehicle interest and qualifies the buyer.
Breakdown callers can’t wait
A panicking driver with a flat tyre on the A1 doesn’t ring you back when they hit voicemail, they ring the next breakdown service. AI captures and triages instantly.
How it works
Live in three steps.
Forward your number
A simple divert from your existing landline or mobile to HiyaCalls. Works with any UK telecoms provider.
Script for automotive businesses
We build a custom call flow around your practice: services, opening hours, urgency rules, named staff, escalation routes.
Get the summary, take the call
Every call answered, every detail captured, every summary in your inbox in seconds.
What it handles
Every call your office gets.
The AI is trained on the real conversations automotive businesses have every day.
MOT and service booking
Books MOTs, full services, interim services and oil changes directly into your diary, respecting bay availability and tech specialism.
Breakdown & recovery calls
Triages the caller’s situation, captures vehicle, location and urgency, and routes immediately to your duty mechanic or breakdown partner.
Parts & spare enquiries
Captures vehicle make/model/year, the part needed, urgency, and routes to your parts manager, without pulling a tech off a job.
Used car enquiries
When buyers ring about stock, the AI qualifies (budget, finance status, part-exchange), captures vehicle interest, and books a test drive.
Service status updates
Caller wants to know if their car’s ready. The AI verifies them, checks your system if integrated, or routes to the service advisor.
Courtesy car & logistics
Customers asking about courtesy car availability, drop-off times, payment options, handled by the AI without involving the workshop.
A real example
What lands in your inbox after a typical call.
- Caller name, vehicle make/model/year and registration
- Reason for call in plain English
- Booking captured if scheduling-enabled
- Any flagged concerns about the vehicle
- Recommended next step for your service team
- Full transcript on demand
Automotive Businesses FAQ
The questions every practice asks.
- How does it handle the actual booking?
- The AI captures the customer’s preferred slot, vehicle, and reason for visit, then emails a structured summary to whichever inbox you nominate, service desk, manager, parts. Your service advisor confirms the booking in your system first thing. For most independent garages, this is faster than they would have managed live anyway.
- How does it handle breakdown calls?
- Per your protocol: caller location, vehicle, safety status (on hard shoulder? off-road? in traffic?), urgency triage. Anything matching your emergency criteria pages your duty mechanic immediately. The AI also gives the caller standard safety advice (high-vis, exit vehicle, call 999 if injured) while help is dispatched.
- What about MOT failure callbacks?
- When a customer rings to discuss MOT failures, the AI verifies them, captures the items they want addressed, and routes to your service advisor with the failure context. It doesn’t quote, pricing always goes via your team after they’ve looked at the car.
- How does it handle used-car enquiries?
- Captures the vehicle the buyer’s interested in, their budget, finance status, part-exchange detail and intended-use questions, ready for your sales team to call back with the qualified lead. For pre-loved-stock dealers, this alone usually pays for the service.
- Can it handle warranty & recall queries?
- For franchise dealerships: yes, with the right manufacturer-specific scripting. The AI verifies VIN, checks against your live recall list if integrated, and routes complex queries to your warranty advisor. Independent garages typically don’t need this depth.
- Does it work for HGV / commercial vehicle workshops too?
- Yes. The script-building call covers your specific vehicle types, HGV, LCV, plant, agricultural. The AI uses your terminology, your bay specialism, your driver-hours awareness.
- What about weekend & bank-holiday cover?
- AI handles weekends and bank holidays at no extra cost. For most workshops this is the moment customers research their next service, capturing those enquiries is where most clients see the ROI.
- Is this overkill for a 2-bay independent garage?
- Often not, especially if you’re the owner answering phones in oil-stained hands. A single recovered MOT or service slot a week usually covers the cost. We’ll model your specific call volume on the demo.