Comparison
HiyaCalls vs Face For Business: which is right for your UK business?
An honest, evidence-based comparison, what each does well, where each falls short, and how to pick.
HiyaCalls: AI call answering, UK·Face For Business: UK human call answering with a strong Trustpilot reputation
HiyaCalls
AI call answering for UK businesses
Built for UK estate agents and SMBs. Every call answered 24/7 by AI, with a written summary in your inbox within seconds.
- Type
- AI
- Coverage
- 24/7
- Based
- UK
- Pricing
- Bespoke
Face For Business
UK human call answering with a strong Trustpilot reputation
Face For Business is a human-staffed call answering service.
- Type
- human
- Coverage
- 24/7 typically
- Based
- UK
Honest assessment
Both have strengths. Here’s the truth.
Where Face For Business genuinely wins
- 700+ Trustpilot reviews at 4.8★, exceptional review track record
- UK SMB-friendly entry pricing from around £24.50/month
- Strong sector specialism including real estate and property
- UK-based human receptionists with named PA model
- Established, well-known mid-market brand
Where HiyaCalls wins
- Pure AI scales to unlimited concurrent calls with zero queueing
- Automatic written summary in your inbox within seconds, every call, no exceptions
- Bespoke pricing structured around your volume rather than a fixed monthly tier
- Identical call quality every hour, no shift handovers, no holiday cover gaps
Feature comparison
Side by side.
| Capability | HiyaCalls | Face For Business |
|---|---|---|
| Service type | AI | Human team |
| Trustpilot pedigree | new entrant | 700+ reviews |
| Entry pricing | bespoke | ~£24.50/mo |
| Unlimited concurrent calls | ||
| Auto written summaries | ||
| Sentiment & urgency tagging | ||
| Property/estate-agent specialism | ||
| 24/7 included | ||
| UK-based |
How to choose
Which one fits your business?
Choose HiyaCalls if…
- You handle peaks where multiple callers ring at once
- You want every call summarised in writing automatically, including urgency and sentiment tags
- You’re an estate agent or property business and want sector-specialised AI scripting
- You want true 24/7 with no shift gaps
Choose Face For Business if…
- Trustpilot reviews are a major part of your buying decision
- You prefer a named UK human receptionist over AI
- You’re happy with their fixed-tier monthly pricing
- You want a long-established mid-market brand rather than a newer entrant
Comparison FAQ
Common questions.
- Face For Business has 700+ Trustpilot reviews. Why pick HiyaCalls instead?
- For most clients the answer is: AI capabilities and price-flexibility. FFB’s reviews are exceptional and we’d never argue otherwise. But Trustpilot reviews don’t solve concurrent-call queueing or deliver structured written summaries. If those matter more than brand history to you, AI wins.
- Is HiyaCalls cheaper than FFB’s £24.50/month?
- For very low-volume businesses, FFB’s entry tier is hard to beat on price. For most SMBs handling 50+ calls a month, HiyaCalls is typically equivalent or cheaper once you factor in the auto-summaries and unlimited concurrent capacity. We’ll quote you specifically on a demo.
- Do I lose anything by going AI instead of FFB’s human team?
- You lose the recognisable human voice your regulars might know. You gain consistency, scale, and automatic written summaries. For high-volume routine calls (the bulk of any business), AI wins. For low-volume premium client relationships, humans still have the edge.
See HiyaCalls handle a real call.
Book a 15-minute demo. We’ll show you the AI answering a sample call for your business and the summary in your inbox before we hang up.
Comparison based on publicly available information. Face For Business and all third-party trademarks are property of their respective owners. We update these pages as competitor offerings change. Spotted something inaccurate? Let us know via our contact form.